Terms & Conditions

GENERAL TERMS AND CONDITIONS

TABLE OF CONTENTS:

Article 1 - Definitions

Article 2 - Orders and Purchases

Article 3 - Applicability

Article 4 - Offer

Article 5 - Agreement

Article 6 - Right of Withdrawal

Article 7 - Costs upon Withdrawal

Article 8 - Exceptions to the Right of Withdrawal

Article 9 - Price

Article 10 - Conformity and Warranty

Article 11 - Delivery and Execution

Article 12 - Long-term Agreements: Duration, Termination, and Renewal

Article 13 - Payment

Article 14 - Complaints Handling

Article 15 - Disputes

Article 16 - Additional or Deviating Provisions

ARTICLE 1 - Definitions

In these terms and conditions, the following definitions apply:

Additional agreement: An agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract, and these goods, digital content, and/or services are delivered by the entrepreneur or by a third party on the basis of an agreement between that third party and the entrepreneur.

Withdrawal period: The period within which the consumer may exercise the right of withdrawal from a distance contract.

Consumer: A natural person who is not acting for purposes relating to his trade, business, or profession and who enters into a contract with the entrepreneur.

Day: Calendar day.

Digital content: Data produced and delivered in digital form.

Long-term contract: A contract for the supply of a series of products and/or services, where the supply and/or purchase obligation is spread over a longer period.

Durable medium: Any tool that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future access for a period that matches the purpose for which the information is intended and which allows the unchanged reproduction of the information stored, including email.

Right of withdrawal: The consumer's right to withdraw from a distance contract within the withdrawal period.

Model withdrawal form: A withdrawal form made available by the entrepreneur to the consumer that the consumer can fill in if he wishes to exercise his right of withdrawal.

Entrepreneur: A natural person or legal entity offering products and/or access to digital content and/or services to consumers at a distance.

Distance contract: A contract concluded between the entrepreneur and the consumer as part of an organized system for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract.

Means of distance communication: Any means that can be used to conclude a contract without the consumer and the entrepreneur being physically present in the same place at the same time.

General Terms and Conditions: These General Terms and Conditions of the entrepreneur.

Article 2: Orders and Purchases

2.1 Orders

2.1.1 By placing an order with Manieure, the customer accepts the general terms and conditions as stated in this document.

2.1.2 All orders are subject to approval by Manieure. We reserve the right to refuse or cancel an order at our own discretion, without any liability to the customer or third parties.

2.2 Purchases

2.2.1 When an order is approved and the products are delivered, a purchase takes place.

2.2.2 The customer is responsible for carefully inspecting the products upon delivery and reporting any defects or damages to Manieure within a reasonable period. Unless otherwise agreed in this agreement, any defects or damages reported after this period cannot be invoked as a result of the purchase.

Article 3 - Applicability

3.1 These terms and conditions apply to all agreements and legal relationships between Manieure and the customer, even if there are deviating provisions applied by the customer.

3.2 Manieure reserves the right to amend or supplement these terms and conditions. Any changes shall enter into force upon notification of the amendment and publication of the revised version of the terms on our website.

Article 4 - Offer

4.1 All offers from Manieure are valid during the specified period and while stocks last.

4.2 Manieure cannot be held liable for any typographical errors, errors in product images, or prices in offers on the website.

Article 5 - Agreement

5.1 The agreement is concluded when the customer has accepted Manieure's offer and fulfilled the conditions stated in the offer.

5.2 The customer has the right to withdraw from the agreement within 14 days of receiving the products.

Article 6 - Right of Withdrawal

6.1 The customer has the right to withdraw from the agreement within 14 days of receiving the products without giving any reason.

6.2 To exercise the right of withdrawal, the customer must notify Manieure of their decision to withdraw from the agreement within the withdrawal period by means of a clear statement, for example, by email or by post.

6.3 If the customer exercises the right of withdrawal, they must return the products to Manieure within 14 days of the notification of withdrawal.

Article 7 - Costs upon Withdrawal

7.1 If the customer exercises the right of withdrawal, Manieure will refund all payments received, including delivery costs (with the exception of any additional costs resulting from the customer's choice of a different delivery method than the cheapest standard delivery offered by Manieure).

Article 8 - Exceptions to the Right of Withdrawal

8.1 Some products are excluded from the right of withdrawal, such as products that are made to the customer's specifications or that, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.

8.2 Sealed digital content that is not suitable for return for reasons of health or hygiene and whose sealing has been broken after delivery by the customer is also excluded from the right of withdrawal.

Article 9 - Price

9.1 The prices stated on the website include VAT and other taxes, unless otherwise stated.

9.2 Manieure reserves the right to change prices at any time. Price changes do not affect ongoing agreements where the price was set at the time of the agreement.

Article 10 - Conformity and Warranty

10.1 Manieure guarantees that the products comply with the agreement and are free from defects and deficiencies.

10.2 The customer must check the products immediately upon receipt and report any defects or deficiencies within a reasonable period.

Article 11 - Delivery and Execution

11.1 Manieure will make every effort to deliver the products within the specified delivery times. Delivery delays may occur due to circumstances beyond our control.

11.2 If a delivery is delayed, Manieure will notify the customer as soon as possible.

Article 12 - Long-term Agreements: Duration, Termination, and Renewal

12.1 A long-term agreement has a duration as specified in the agreement. If the agreement has a duration of more than one year, the customer has the right to terminate the agreement after one year with a notice period of up to one month.

12.2 If renewal of the agreement is necessary, Manieure will inform the customer in a timely manner about the change in contract terms and the new duration of the agreement.

Article 13 - Payment

13.1 The customer is obliged to pay the agreed price for the products according to the payment methods stated on the website.

13.2 If the customer does not pay on time, Manieure has the right to send reminders and charge any delay interest.

Article 14 - Complaints Handling

14.1 If the customer has complaints about the products or services, they must notify Manieure as soon as possible. Manieure will do its best to handle the complaint within 14 days.

Article 15 - Disputes

15.1 If a dispute arises between Manieure and the customer, the parties will first attempt to reach a solution amicably.

15.2 If the parties cannot reach an amicable solution, the customer has the right to turn to the competent authority for dispute resolution.

Article 16 - Additional or Deviating Provisions

16.1 Agreements and legal relationships falling under these terms are subject to Dutch law.

16.2 Any disputes arising from these terms shall be settled by the competent court in the jurisdiction where Manieure is located.

MODEL WITHDRAWAL FORM

Please fill in and return this form only if you wish to cancel the contract.

  • To: support@manieure.com

  • Name:

  • Address:

  • Postal code:

  • Email:

  • Phone number:

  • I/We () hereby inform() you that I/we () withdraw () from my/our () contract for the sale of the following goods/the provision of the following service ():

  • Ordered on ( - - ).

  • Order number: #MNR_____

  • Received on ( - - ):

  • Name of consumer(s):

  • Address of consumer(s):

  • Bank account number:

  • Signature of consumer(s) (only if this form is submitted on paper):

  • Date ( - - ):

(*) Delete as appropriate.